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Your Trusted Service Marketplace

Privacy Policy

Your privacy matters. Learn how we protect your data.

Last Updated: January 15, 2025

Contents

IntroductionData We CollectHow We Use DataData SharingData SecurityYour RightsCookies & TrackingChildren's PrivacyInternational TransfersData RetentionPolicy ChangesContact DPO

Data Protection Officer

Questions about your data?

privacy@fixaro.pro →

GDPR Compliant

We follow EU data protection regulations and respect your data rights.

1. Introduction

FIXARO Ltd. (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform at fixaro.pro.

We comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws. This policy applies to all users of FIXARO, including Clients, Service Professionals, and visitors to our website.

By using FIXARO, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Data We Collect

Information You Provide:

  • Account Information: Name, email address, phone number, password, profile photo, and business information
  • Verification Data: Government-issued ID, professional licenses, certificates, and background check information
  • Payment Information: Payment method details (securely stored by our payment processors), billing address, and transaction history
  • Service Information: Job postings, proposals, messages, reviews, ratings, and service descriptions
  • Location Data: Address, service area, and GPS coordinates (with your permission)

Information We Collect Automatically:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages viewed, features used, search queries, clicks, and interaction patterns
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy)
  • Performance Data: App crashes, system activity, and performance metrics

Information From Third Parties:

  • Social media platforms (if you connect your account)
  • Payment processors and financial institutions
  • Identity verification and background check services
  • Analytics and marketing partners

3. How We Use Your Data

We use your information for the following purposes:

Service Provision:

  • Create and manage your account
  • Match Clients with Service Professionals
  • Process payments and transactions
  • Enable communication between users
  • Provide customer support

Safety and Security:

  • Verify user identities and credentials
  • Detect and prevent fraud, abuse, and illegal activity
  • Enforce our Terms of Service and policies
  • Protect user safety and security
  • Comply with legal obligations

Platform Improvement:

  • Analyze usage patterns and trends
  • Develop new features and services
  • Test and improve existing functionality
  • Conduct research and analytics

Communication:

  • Send service-related notifications
  • Provide customer support and respond to inquiries
  • Send marketing communications (with your consent)
  • Notify you of policy changes and updates

Legal Compliance:

  • Comply with legal obligations and court orders
  • Respond to government requests
  • Protect our legal rights and interests
  • Resolve disputes and enforce agreements

4. Data Sharing and Disclosure

We do not sell your personal data. We share your information only in the following circumstances:

With Other Users: When you use our platform, certain information (name, profile photo, reviews, ratings) is visible to other users to facilitate service transactions.

Service Providers: We share data with third-party service providers who perform services on our behalf:

  • Payment processors (Stripe, PayPal)
  • Cloud hosting providers (Vercel, Supabase)
  • Email and communication services
  • Analytics providers (Google Analytics, Mixpanel)
  • Identity verification services
  • Customer support tools

Business Transfers: If FIXARO is involved in a merger, acquisition, or sale of assets, your data may be transferred. We will notify you of any such change.

Legal Requirements: We may disclose your information if required by law, court order, or governmental request, or if necessary to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or illegal activity
  • Protect user safety

With Your Consent: We may share your information with third parties when you explicitly consent or direct us to do so.

5. Data Security

We implement industry-standard security measures to protect your personal data:

  • Encryption: Data is encrypted in transit using TLS/SSL and at rest using AES-256
  • Access Controls: Strict role-based access controls limit who can view your data
  • Authentication: Multi-factor authentication for sensitive accounts
  • Monitoring: Continuous security monitoring and threat detection
  • Regular Audits: Periodic security assessments and penetration testing
  • Employee Training: Regular security and privacy training for all staff
  • Data Backups: Regular encrypted backups stored securely

Despite these measures, no system is completely secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Privacy Rights

Under GDPR and other data protection laws, you have the following rights:

  • Right to Access: Request a copy of your personal data we hold
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data (“right to be forgotten”)
  • Right to Restriction: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing of your data for certain purposes
  • Right to Withdraw Consent: Withdraw consent for data processing at any time
  • Right to Lodge a Complaint: File a complaint with your data protection authority

To exercise these rights, contact our Data Protection Officer at privacy@fixaro.pro. We will respond within 30 days.

California Residents: Under CCPA, you have additional rights including the right to know what data is collected, sold, or shared, and the right to opt-out of data sales (though we do not sell data).

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze platform usage. For detailed information, see our Cookie Policy.

Types of Cookies We Use:

  • Essential Cookies: Required for platform functionality
  • Performance Cookies: Analyze usage and improve performance
  • Functional Cookies: Remember your preferences
  • Marketing Cookies: Deliver relevant advertising

You can control cookies through your browser settings. Note that disabling certain cookies may limit platform functionality.

8. Children's Privacy

FIXARO is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@fixaro.pro.

9. International Data Transfers

FIXARO operates globally. Your data may be transferred to and processed in countries outside your country of residence, including the United States and European Union member states.

When transferring data internationally, we implement appropriate safeguards including:

  • Standard Contractual Clauses (SCCs) approved by the EU Commission
  • Adequacy decisions for certain countries
  • Privacy Shield frameworks where applicable
  • Encryption and security measures

10. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

  • Active Accounts: Data retained while your account is active
  • Closed Accounts: Most data deleted within 90 days of account closure
  • Transaction Records: Retained for 7 years for tax and legal purposes
  • Legal Compliance: Data retained longer if required by law
  • Backups: Data in backups retained for up to 180 days

After retention periods expire, we securely delete or anonymize your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:

  • Email to your registered address
  • Prominent notice on our platform
  • In-app notification

We encourage you to review this policy periodically. The “Last Updated” date at the top indicates when this policy was last revised.

12. Contact Information

For questions or concerns about this Privacy Policy or our data practices, contact our Data Protection Officer:

Data Protection Officer

FIXARO Ltd.

Email: privacy@fixaro.pro

Phone: +1 (555) 123-4567

Address: 123 Innovation Street, Tech District, San Francisco, CA 94103

EU Representative: For EU users, our EU representative can be reached at eu-privacy@fixaro.pro

Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

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